Professional Advisor. Call Us! The European Commission provides the new Consumer Redress in the EU space, which serves as a central point for finding help in consumer disputes:
Main site: https://consumer-redress.ec.europa.eu/
List of consumer dispute resolution bodies in the Member States (including Portugal), Norway and Iceland: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
For specific cases in Portugal, you can resort to national Alternative Dispute Resolution (ADR) entities, such as CNIACC (National Center for Information and Arbitration of Consumer Disputes) or others listed on the website of the Directorate-General for Consumer Affairs - https://www.consumidor.gov.br/ for example:
CIMAAL – Algarve Consumer Dispute Arbitration Center
Av. 5 de Outubro, No. 55
8000-075 Faro, Portugal
Tel: +351 289 823 135
E-mail: info@consumoalgarve.pt
If you have an ongoing dispute related to online purchases (especially cross-border purchases), please contact the European Consumer Centre in Portugal or consult the "Your Europe" website for up-to-date guidance.