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Return (Right of Withdrawal) 

The User, in the case of being a consumer, may exercise the right of withdrawal without requiring any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.&nbsp ;

To exercise this right, the User may use the draft indicated below, indicating all his identification data, the subscribed service he intends to resolve and the subscription date. The communication must be made, by letter, through the return of the acquired good, or by other suitable means and susceptible of proof within the period defined above. 

The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to Golfejardim in the proper conditions of use. 

Draft for free termination form (you should only fill in and return this form if you want to terminate the contract). 

The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sales invoice and the document proving receipt of the product. The packaging and documents indicated must be prepared to be sent free of charge to the following address: 

Golfejardim, Sociedade Equipamentos Lda. 
Rua António Sergio, nº 64 
8135-115 Almancil, Portugal

We will then proceed with a collection request to the address indicated by the customer on the return form. Informing the customer, as soon as possible, of the date and time of the same collection.

If the User chooses other forms of return, the respective shipping costs will be his responsibility. 

Upon receipt of the return at Golfejardim, the User will be refunded the amount corresponding to the amount paid for the product(s) of the order (amount on the sales invoice), however, the cost of postage will not be refunded, this cost being the customer's responsibility . If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid. 

The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of credit card payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. Refunds are made up to 14 days after receipt of the free resolution and receipt of the return of the good. 

In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the original shipping address.  

Manufacturing defect 

In the event of a "manufacturing defect", that is, when faults are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment, together with a copy of the invoice and the “Equipment Exchange/Return Request” completed, within a maximum period of 30 consecutive days from the invoice date, to the following address: 

Golfejardim, Sociedade Equipamentos Lda.
Rua António Sergio, no 64 
8135-115 Almancil, Portugal  

If the User chooses other forms of return, the respective shipping costs will be his responsibility. 

In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that make it up, in excellent condition.  

In the absence of any of the elements mentioned above, or if any of the components are not in excellent condition, there will be no exchange, and the product will be sent back to the User.

Exchanges

The period for carrying out the exchange depends on the availability of the product in stock. We will inform you by email or phone.  In the event of any delay, please contact us after 10 (ten) business days after the date of posting so that we can contact those responsible for the deliveries. After 30 (thirty) days from the date of posting, it is not possible to register the complaint. 

For more information, please read our Terms and Conditions, Privacy Policy or contact us through our contact form.